RETURNS & REFUNDS

 

HOW TO RETURN

All sales are final. We DO NOT accept returns unless the product is defective or fulfillment error (including but not limited to wrong size, wrong color, wrong style of the Products). If the return is caused by product defect or fulfillment error, we will bear the full cost of the return, including transport and re-importation tax 

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
  • When trying on footwear, please do not mark the soles or damage the shoe box
  • If an item has a BEURLUX security tag or brand tag attached, it must be returned with the tag in its original position
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
  • Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

Any returns that do not meet our policy will not be accepted.

 

CANCELLING AN ORDER

Changed your mind? BEURLUX and our boutique partners allow you to cancel an item before we prepare your order. You have a cooling-off period of 24 hours starting from the point of purchase to cancel the order. Please note if your order has already been prepared, we can’t cancel your order. Please contact customer service for further information.

To cancel your order:

You must clearly inform us your name, address and order number via one of the following ways:

  • Web Chat
  • Facebook Fan Page Private Messaging
  • Line Official Account
  • TEL: +886422939261

 

Refunds

Once your return has been received and accepted by our partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as BEURLUX credit if you prefer. Once processed, it will show in your BEURLUX account to use the next time you shop with us.

To track the return of your package, check the status of your return by going to Track Your Order on the bottom of the page.